Frequently Asked Questions
Everything you need to know about your Punkt. experience.
What kind of warranty comes with Punkt. devices?
All our electronic devices come with a standard 2-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
How long does shipping take for international orders?
We offer worldwide shipping. Delivery typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations, depending on customs processing.
What is your return policy for opened electronics?
You can return your product within 30 days of receipt. Please note that for electronics, the item must be in its original packaging with all accessories included to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through Klarna in select regions.
How can I track my order status?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
Are Punkt. products compatible with all mobile carriers?
Our mobile devices are unlocked and compatible with most GSM networks globally. We recommend checking the specific frequency bands listed on the product page against your local provider.